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Responsiveness in service delivery and customer satsfaction: case of TANESCO in Dar es Salaa region

Jossen, Felchesmi

Responsiveness in service delivery and customer satsfaction: case of TANESCO in Dar es Salaa region - Dar es Salaam: University of Dar es Salaam, 2006 - x,94p.: ill.; 30cm.

Includes bibliographical references
Thesis: MBA (Marketing), University of Dar es Salaam

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LC Class. No.: THS EAF HF5415.5.J67

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