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Effects of automation of bank's process on customer service delivery in commercial banks: a case study of Citibank Tanzania Limited

Makoresho, William Fidelis

Effects of automation of bank's process on customer service delivery in commercial banks: a case study of Citibank Tanzania Limited - Dar es Salaam: University of Dar es Salaam, 2006 - xvi,108p.: ill.; 30cm.

Includes bibliographical reference
Thesis MBA (Finance) University of Dar es Salaam

Subjects--Topical Terms:
Banks and banking
Automation
Customer service
Tanzania

LC Class. No.: THS EAF HG1709.34.M34

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