Factors influecing service quality : a case study of Tanzanian phone companies

Stanley Samuel Mwenenganga Mwabulambo

Factors influecing service quality : a case study of Tanzanian phone companies - Dar es Salaam :University of Dar es Salaam 2006 - xii, 208p. :ill. : 30cm.

Includes bibliography


Customer services
Telephone systems, Tanzania

THS EAF HF5415.5.T34M85
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