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Factor affecting customer satisfaction in electronic billing system ; the case of Tanzania Electricity Supply Company (TANESCO)

Salum, Suleiman Ramadhan

Factor affecting customer satisfaction in electronic billing system ; the case of Tanzania Electricity Supply Company (TANESCO) - Dar es Salaam : University of Dar es Salaam, 2011 - xiii,97p. : ill. ; 30cm.

Includes bibliographical referencesThesis:MBA(Marketing) -University of Dar es Salaam

Subjects--Topical Terms:
Customer satisfaction,
electronic billing system,
Customer service,
Tanzania Electricity Supply Company Limited (TANESCO),
Tanzania

LC Class. No.: THS EAF HF5415.5T34S34

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