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Assessment of business performance of call centres in Tanzania : the case study of VODACOM Company

Raphael, Kakwira

Assessment of business performance of call centres in Tanzania : the case study of VODACOM Company - Dar es Salaam : University of Dar es Salaam, 2011 - ix,83p. : ill. ; 30cm.

Includes bibliographical references Thesis: MBA (Marketing)-University of Dar es Salaam

Subjects--Topical Terms:
Customer service,
Customer satisfaction,
Call centres,
Vodacom Company,
Tanzania

LC Class. No.: THS EAF HF5415.5.T34R36

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