impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations: a case of tourist hotels in Tanzania

Komba, Ladis

impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations: a case of tourist hotels in Tanzania - Augsburg: Wibner, 1997 - xi,205p.: ill.; 21cm.


Consumers
Tanzania
Consumer satisfaction
Tourist trade

THS EAF HF5415.33.T3K6