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Factors influencing customer satisfaction with service delivery in government agencies : the case of Tanzania Food and Drugs Authority (TFDA), Dar es salaam

Simwanza, Gaudensia

Factors influencing customer satisfaction with service delivery in government agencies : the case of Tanzania Food and Drugs Authority (TFDA), Dar es salaam - Dar es Salaam : University of Dar es Salaam, 2008 - xi,107p. : ill. ; 30cm.

Includes bibliographical references
Thesis: M.B.A (Marketing) University of Dar es Salaam

Subjects--Topical Terms:
Consumer satisfaction,
Administrative agencies,
Government agencies,
Customer service,
Tanzania Food and Drugs Authority (TFDA),
Dar es Salaam

LC Class. No.: THS EAF HF5415.5.S55

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