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Perceived service quality and customer satisfaction in nonprofitable organization : the case of Dar es Salaam Government Secondary Schools

Abdi, Hussein

Perceived service quality and customer satisfaction in nonprofitable organization : the case of Dar es Salaam Government Secondary Schools - Dar es Salaam : University of Dar es Salaam, 2007 - xii,91p. : ill. ; 30cm.

Includes bibliography p. 79-84
Thesis: MBA (Marketing) University of Dar es Salaam, 2006

Subjects--Topical Terms:
Customer service,
Non profitable organisation,
Tanzania,
Case studies,
Dar es Salaam Government Secondary School

LC Class. No.: THS EAF HF5415.5.T34A23

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