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Service and customer satisfaction in local and foreign commercial banks : a comparative study

Shirima, Neema

Service and customer satisfaction in local and foreign commercial banks : a comparative study - Dar es Salaam : University of Dar es Salaam, 2007 - xiii,107p. : ill. ; 30cm.

Includes bibliographical references
Thesis: MBA (Marketing) University of Dar es Salaam

Subjects--Topical Terms:
Customer service,
Banks,
Local commercial banks,
Foreign commercial banks,
Tanzania

LC Class. No.: THS EAF HF5415.5.T34S5

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