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The analysis of factors affecting cutomer satisfaction in financial institutions : the case of Akiba Commercial Bank

Mwakigomba, Salome Epimack

The analysis of factors affecting cutomer satisfaction in financial institutions : the case of Akiba Commercial Bank - Dar es Salaam : University of Dar es Salaam , 2012 - ix,62p. : ill. ; 30cm.

Includes bibliographical references
Thesis: MBA - University of Dar es Salaam

Subjects--Topical Terms:
Customer satisfaction
Customer services
Akiba Commercial Bank

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