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Impact of customer care practices on customer satisfaction : a case of Tanzania Electric Supply Company Ltd.

Chungu, Fatuma Iddi

Impact of customer care practices on customer satisfaction : a case of Tanzania Electric Supply Company Ltd. - Dar es Salaam : University of Dar es Salaam, 2007 - xiii,121p. : ill. ; 30cm.

Includes bibliographical references
Thesis MBA. (Marketing) University of Dar es Salaam

Subjects--Topical Terms:
Consumer satisfaction,
Customer care practices,
Tanzania Electric Supply Company (TANESCO)

LC Class. No.: THS EAF HF5415.5.T34C48

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