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The quest for loyalty: creating value through partnership

Reichheld, Frederick F.

The quest for loyalty: creating value through partnership - Boston: Harvard Business Review, 1996 - xxvi,278p.: ill.; 24cm.

Includes index

ISBN: 0-87584-745-5

Subjects--Topical Terms:
Customer relations
Loyalty
Employee
Corporation

LC Class. No.: MATH HF5415.5.Q47

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