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Assessment of service quality in transport Industry: the case of Tanzania Zambia railways Authority

Kayombo, Christostom O.M.

Assessment of service quality in transport Industry: the case of Tanzania Zambia railways Authority - Dar es Salaam: University of Dar es Salaam, 2006 - xiv,110p.: ill.; 30cm.

Includes bibliographical references
Thesis: MBA (Marketing) University of Dar es Salaam

Subjects--Topical Terms:
Transportation
Public relations
Railways
Customer service
Tanzania Zambia Railway Authority

LC Class. No.: THS EAF HE3423.T34K39

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