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Services management: an integrated approach

Looy, Bart Van

Services management: an integrated approach - 2nd ed.- - Harlow: FT Prentice Hall, 2003 - xxvi,529p.: ill.; 25cm.

ISBN: 0-273-67353-X

Subjects--Topical Terms:
Service industries-Management
Management-Service industries

LC Class. No.: HD9980.5.S444

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