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Assessment of service recovery and customer satisfaction in Tanzania telecommunications companies : a case study of TTCL

Katema, Catherine Andrew

Assessment of service recovery and customer satisfaction in Tanzania telecommunications companies : a case study of TTCL - Dar es Salaam : University of Dar es Salaam 2023. - Xiii,54p. : ill. ;30cm.

Include bibliographic reference
Thesis : MBA (Marketing) University of Dar es Salaam

Subjects--Topical Terms:
Consumer satisfaction
Customer services
Telecommunication
TTCL
Tanzania

LC Class. No.: THS EAF HF5415.335.T34K384

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