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Creating value shaping tomorrow's business

Mathur, Shiv S.

Creating value shaping tomorrow's business - Oxford: Butterworth, 1998 - viii,451p.: ill.; 23cm.

Includes bibliographical references and index

ISBN: 0 7506 3954 7

Subjects--Topical Terms:
Customer services
Quality assurance

LC Class. No.: HF5415.K4245M3

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