Services marketing : (Record no. 141114)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00710nam a22002537a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 000000315026 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241003113538.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241003b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 100077107950 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | UDSM |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5.Z45 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Alan Wilson |
| Relator term | Author |
| 245 1# - TITLE STATEMENT | |
| Title | Services marketing : |
| Remainder of title | integrating customer focus across the firm |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | The McGraw-Hill Companies , |
| Date of publication, distribution, etc. | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiii,623p. : |
| Other physical details | ill. ; |
| Dimensions | 25cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Services marketing--- marketing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Valarie Zeithaml |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Dates associated with a name | Mary Bitner |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dwayne |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | D Gremler |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Book |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Loan category |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Social Sciences Collection | Directorate of Library Services (UDSM) | UDSM Library | 10/03/2024 | HD9980.5.Z45 | 000000315026 | 10/03/2024 | 10/03/2024 | Book | Normal | |||||
| Library of Congress Classification | Social Sciences Collection | Directorate of Library Services (UDSM) | UDSM Library | 10/03/2024 | HD9980.5.Z45 | 000000315027 | 10/03/2024 | 10/03/2024 | Book | Normal |