Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman

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Material type: Text

TextPublication details: New York ; Crisp , 1998.Description: xi, 149p. : 23 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	UDSM Library Social Sciences Collection	Social Sciences Collection	HF5415.5.F75 (Browse shelf(Opens below))	Available		000000604082

Previous						No cover image available No cover image available		Next
Previous	Hf5415.127.M66 Global marketing and advertising : understanding cultural paradoxes	HF5415.153B35 From concept to consumer : how to turn ideas into money	HF5415.2.C7 The marketing research process	HF5415.5.F75 Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed	HF5415.7.B34 Business logistics management	HF5437.D46 Retail buying	HF5438.28.F54 Outsell your competition : constultative selling strategies for the 21st century	Next

Includes bibliographical reference and index

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