The impact of service quality on customers' satisfaction and retention: the case of Tanzania commercial banks.

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TextPublication details: Dar es Salaam: University of Dar es Salaam, 2007Description: xi,83p.: ill.; 30cmSubject(s):

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Theses & Dissertation	Dr. Wilbert Chagula Library	East Africana Collection	THS EAF HF5415.5.T34F37 (Browse shelf(Opens below))	Not for loan		000000450438
Theses & Dissertation	Dr. Wilbert Chagula Library	East Africana Collection	THS EAF HF5415.5.T34F37 (Browse shelf(Opens below))	Not for loan		000000450439

Previous	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	Next
Previous	THS EAF HF5415.5.T34A23 Perceived service quality and customer satisfaction in nonprofitable organization : the case of Dar es Salaam Government Secondary Schools	THS EAF HF5415.5.T34C48 Impact of customer care practices on customer satisfaction : a case of Tanzania Electric Supply Company Ltd.	THS EAF HF5415.5.T34C48 Impact of customer care practices on customer satisfaction : a case of Tanzania Electric Supply Company Ltd.	THS EAF HF5415.5.T34F37 The impact of service quality on customers' satisfaction and retention: the case of Tanzania commercial banks.	THS EAF HF5415.5.T34F37 The impact of service quality on customers' satisfaction and retention: the case of Tanzania commercial banks.	THS EAF HF5415.5.T34H35 Customer relationship and business performance in Tanzania mobile phone companies: the case of Tigo and Zantel	THS EAF HF5415.5.T34H35 Customer relationship and business performance in Tanzania mobile phone companies: the case of Tigo and Zantel	Next

Includes bibliographical references.
Thesis; MBA (Marketing) University of Dar es Salaam

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