The impact of service quality on customers' satisfaction and retention: the case of Tanzania commercial banks.

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TextPublication details: Dar es Salaam: University of Dar es Salaam, 2007Description: xi,83p.: ill.; 30cmSubject(s):

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Theses & Dissertation	Dr. Wilbert Chagula Library	East Africana Collection	THS EAF HF5415.5.T34F37 (Browse shelf(Opens below))	Not for loan		000000450438
Theses & Dissertation	Dr. Wilbert Chagula Library	East Africana Collection	THS EAF HF5415.5.T34F37 (Browse shelf(Opens below))	Not for loan		000000450439

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Previous	THS EAF HF5415.5.T34C48 Impact of customer care practices on customer satisfaction : a case of Tanzania Electric Supply Company Ltd.	THS EAF HF5415.5.T34C48 Impact of customer care practices on customer satisfaction : a case of Tanzania Electric Supply Company Ltd.	THS EAF HF5415.5.T34F37 The impact of service quality on customers' satisfaction and retention: the case of Tanzania commercial banks.	THS EAF HF5415.5.T34F37 The impact of service quality on customers' satisfaction and retention: the case of Tanzania commercial banks.	THS EAF HF5415.5.T34H35 Customer relationship and business performance in Tanzania mobile phone companies: the case of Tigo and Zantel	THS EAF HF5415.5.T34H35 Customer relationship and business performance in Tanzania mobile phone companies: the case of Tigo and Zantel	THS EAF HF5415.5.T34K33 Analysis of the profile of business development services providers in Tanzania : the case of Mwanza region	Next

Includes bibliographical references.
Thesis; MBA (Marketing) University of Dar es Salaam

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