Kabalika, Maxwell Steven <br/><br/>
Effect of automation on customer satisfaction in service business: the case of standard chartered bank 

 - Dar es Salaam  University of Dar es Salaam  2001 
 - xii,75p.  30cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bank and banking
<br/><br/><label>LC Class. No.: </label>THS EAF HG1709.T34K32