TY - BOOK AU - Pardede,Davy Parsaoran Hinsa TI - The effect of service quality on customer satisfaction in the airline industry in Tanzania: a case of Precision Air Limited AV - THS EAF HF5415.335.T34P273 PY - 2021/// CY - Dar es salaam PB - University of Dar es salaam KW - Cunsumer satisfaction KW - customer service KW - Airlines KW - precision air limited KW - Tanzania N1 - Includes; Bibliographical references Thesis; MA (Business Administration)- University of Dar es salaam ER -