TY  - BOOK
AU  - Whiteley,Richard
AU  - Hessan,Diane
TI  - Customer centered growth: : five proven strategies for building competitive advantage
SN  - 0-201-47967-2
AV  - HF5415.3.W49 
PY  - 1996///
CY  - New York
PB  - Addison-Wesley Publishing Company
KW  - Consumer satisfaction
KW  - Competition
KW  - Strategic planning
N1  - Includes bibliographical reference and index
ER  -