TY - BOOK AU - Moschella,David TI - Customer - driven IT: : how user are shaping technology industry growth SN - 1-57851-865-2 AV - HC79.I55M673 PY - 2003/// CY - Bosyon PB - Harvard Business School Press KW - Information technology KW - Business enterprises - Technological innovations N1 - Includes bibliographical reference and index ER -