TY  - BOOK
AU  - Pomaranski,Nicole
TI  - Zingerman's: : guide to giving great service
SN  - 978-1-4013-0143-9
AV  - HF5415.5.W445 
PY  - 2003///
CY  - New York
PB  - : Hyperion
KW  - Customer service
KW  - Customer satisfaction
ER  -