TY  - BOOK
AU  - Mpako,Rukia
TI  - Asssessment of customer satisfaction: : the case of CRDB Bank
AV  - THS EAF HF5415.5.M62 
PY  - 2006///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Customer satisfaction
KW  - Customer Serives
KW  - Cooperative Rural Development Bank
N1  - Includes bibliographical references
Thesis: MBA - University of Dar es Salaam
ER  -