Lupimo, Naomy Nyangeta  <br/><br/>
Expolring important service quality and customer satisfaction factors for improvement of services delivered by government executive agencies:   the case of Drilling and Dam Construction Agency 

 - Dar es Salaam:  University of Dar es Salaam,  2006 
 - xi,80p.:  ill.;  30cm. 
<br/><br/>Includes bibliographical references<br/>Thesis: M.B.A (Marketing) University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>LC Class. No.: </label>THS EAF HF5415.5.T34L8