TY  - BOOK
AU  - Lupimo,Naomy Nyangeta
TI  - Expolring important service quality and customer satisfaction factors for improvement of services delivered by government executive agencies: : the case of Drilling and Dam Construction Agency
AV  - THS EAF HF5415.5.T34L8 
PY  - 2006///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Customer satification
KW  - Customer Serives
KW  - Service quality
KW  - Drilling
N1  - Includes bibliographical references
Thesis: M.B.A (Marketing) University of Dar es Salaam
ER  -