TY  - BOOK
AU  - Jossen,Felchesmi
TI  - Responsiveness in service delivery and customer satsfaction: : case of TANESCO in Dar es Salaa region
AV  - THS EAF HF5415.5.J67 
PY  - 2006///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Customer services
KW  - Customer satisfaction
KW  - Tanzania Electric Supply Company (TANESCO)
N1  - Includes bibliographical references
Thesis: MBA (Marketing), University of Dar es Salaam
ER  -