TY - BOOK AU - Mbilinyi,Erasmo Antony TI - The impact of human resources management practices on employee's commitment and customers satisfaction: the case of Tanzania Communication Regulatory Authority (TCRA) AV - THS EAF HF5549.2.T34M33 PY - 2006/// CY - Dar es Salaam PB - University of Dar es Salaam KW - Personnel management KW - Consumer satisfaction, KW - Tanzania communication Regulatory Authority (TCRA) KW - Tanzania N1 - Includes bibliogrphical references Thesis: MBA (Human Resources Management) University of Dar es Salaam ER -