TY - BOOK AU - Kabula,Irene Murihano TI - Efficiency of services provided by commercial banks: : a case of CRDB bank in Dar es Salaam region AV - THS EAF HG1616.C87K32 PY - 2006/// CY - Dar es Salaam PB - : University of Dar es Salaam KW - Banks and banking KW - Commercial banks KW - Perfomance KW - Customer service KW - Tanzania N1 - Includes bibliographical references Thesis: MBA - University of Dar es Salaam ER -