Makoresho, William Fidelis  <br/><br/>
Effects of automation of bank's process on customer service delivery in commercial banks:   a case study of Citibank Tanzania Limited 

 - Dar es Salaam:  University of Dar es Salaam,  2006 
 - xvi,108p.:  ill.;  30cm. 
<br/><br/>Includes bibliographical reference<br/>Thesis MBA (Finance) University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking<br/>Automation<br/>Customer service<br/>Tanzania
<br/><br/><label>LC Class. No.: </label>THS EAF HG1709.34.M34