Peppard, Joe <br/><br/>
The essence of business process re-engineering  
Joe Peppard  
 - New York ;  Prentice hall international ,  1995. 
 - x ,256p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical reference and index 
<br/><br/><label>ISBN: </label>0-13-31070-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change<br/>Reengineering (management