TY  - BOOK
AU  - Peppard,Joe
AU  - Philip Rowland
TI  - The essence of business process re-engineering 
SN  - 0-13-31070-8
PY  - 1995///
CY  - New York
PB  - Prentice hall international
KW  - Organizational change
KW  - Reengineering (management
N1  - Includes bibliographical reference and index
ER  -