TY  - BOOK
AU  - Mlozi,Shogo
TI  - Assessing service quality determinants in a technology facilitated services: the case of banking sector in Tanzania
AV  - THS EAF HG1616.C87T34M55	 
PY  - 2006///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Banks and banking
KW  - Customer services
KW  - Service quality
KW  - Tanzania
N1  - Thesis MBA (Marketing) University of Dar es Salaam
Includes bibliographical references
ER  -