Miles, Keith N <br/><br/>
The improvement toolbox :  every manager's guide to creating long-lasting improvement in your organization 
Keith N Miles 
 - Toronto ;  Streamlined Management Group Inc ,  1997. 
 - viii, 200p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical reference 
<br/><br/><label>ISBN: </label>0-9681291-0-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Organizational behaviour<br/>Organizational effectiveness