TY  - BOOK
AU  - Miles,Keith N
TI  - The improvement toolbox: every manager's guide to creating long-lasting improvement in your organization
SN  - 0-9681291-0-2
PY  - 1997///
CY  - Toronto
PB  - Streamlined Management Group Inc
KW  - Management
KW  - Organizational behaviour
KW  - Organizational effectiveness
N1  - Includes bibliographical reference
ER  -