TY  - BOOK
AU  - Stanley Samuel Mwenenganga Mwabulambo
TI  - Factors influecing service quality:  : a case study of Tanzanian phone companies
AV  - THS EAF HF5415.5.T34M85 
PY  - 2006///
CY  - Dar es Salaam
PB  -  :University of Dar es Salaam
KW  - Customer services
KW  - Telephone systems, Tanzania
N1  - Includes bibliography
ER  -