Mkieti, Ismail Rashid <br/><br/>
The influence of relationship marketing in the customer retention   : a case of Said Salim Bakhresa & Co. Ltd 

 - Dar es Salaam   : University of Dar es Salaam,  2010. 
 - xiii,110p.   : ill.   ; 30cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing<br/>Customer services<br/>Said Salim Bakhresa & Co. Ltd
<br/><br/><label>LC Class. No.: </label>THS EAF HF5415.5.M544