Raphael, Kakwira <br/><br/>
Assessment of business performance of call centres in Tanzania   : the case study of VODACOM Company 

 - Dar es Salaam   : University of Dar es Salaam,  2011 
 - ix,83p.   : ill.   ; 30cm. 
<br/><br/>Includes bibliographical references Thesis: MBA (Marketing)-University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service, <br/>Customer satisfaction, <br/>Call centres, <br/>Vodacom Company, <br/>Tanzania
<br/><br/><label>LC Class. No.: </label>THS EAF HF5415.5.T34R36