Clark' Moira  <br/><br/>
Business success through service excellence 
Moira Clark 
 - LONDON :  Elsevier Focal Press,  2004. 
 - xv,199p. :  ill, ;  24cm. 
<br/><br/><label>ISBN: </label>0750660856 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>LC Class. No.: </label>HF5718.2.C33