TY  - BOOK
AU  - Hellen Revocatus Mmbaga
TI  - Customer retention strategies in the airline industry in Tanzania
AV  - THS EAF HF5415.5.T34M52 
KW  - Customer services Airline industry
KW  -  Customer relations
KW  - Tanzania
N1  - Includes bibliographical referencesThesis: MBA - University of Dar es Salaam
ER  -