TY  - BOOK
AU  - Evans,James R.
TI  - Total quality:  : management, organization, and strategy
SN  - 0-324-30159-6
AV  - HD62.15.D4 
PY  - 2005///
CY  - Canberra
PB  -  : Thomson South Western
KW  - Total quality management
ER  -