Simwanza, Gaudensia <br/><br/>
Factors influencing customer satisfaction with service delivery in government agencies   : the case of Tanzania Food and Drugs Authority (TFDA), Dar es salaam 

 - Dar es Salaam   : University of Dar es Salaam,  2008 
 - xi,107p.   : ill.   ; 30cm. 
<br/><br/>Includes bibliographical references<br/>Thesis: M.B.A (Marketing) University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction, <br/>Administrative agencies,<br/> Government agencies, <br/>Customer service, <br/>Tanzania Food and Drugs Authority (TFDA),<br/> Dar es Salaam
<br/><br/><label>LC Class. No.: </label>THS EAF HF5415.5.S55