TY  - BOOK
AU  - Lankes,R.David
AU  - John W Collins, 
AU  - A. B. K. Kasozi
TI  - Digital reference in the new millennium:  : planning, management and evaluation
SN  - 1555703844
AV  - Z711.45.D54 
PY  - 2000///
CY  - New York
PB  -  : Neal-Schuman Publishers
KW  - Electronic reference services ( libraries) - planning,
KW  - Electronic reference services ( libraries) - management,
KW  - Electronic reference services ( Libraries) - evaluation
ER  -