Whitlatch, Jo Bell <br/><br/>
Evaluating reference services   : a practicle guide 

 - Chicago   : American Library Association,  2000 
 - 226p.   : ill.   ; 24cm. 
<br/><br/><label>ISBN: </label>0838907873 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services ( Libraries) - evaluation
<br/><br/><label>LC Class. No.: </label>Z711.W45