TY  - BOOK
AU  - Shirima,Neema
TI  - Service and customer satisfaction in local and foreign commercial banks:  : a comparative study
AV  - THS EAF HF5415.5.T34S5 
PY  - 2007///
CY  - Dar es Salaam
PB  -  : University of Dar es Salaam
KW  - Customer service
KW  -  Banks,
KW  - Local commercial banks
KW  -  Foreign commercial banks
KW  -  Tanzania
N1  - Includes bibliographical references
Thesis: MBA (Marketing) University of Dar es Salaam
ER  -