TY  - BOOK
AU  - Fabian,Casmir
TI  - Customer care towards building customer satisfaction:  : a case study of the University of Dar es Sa laam
AV  - THS EAF HF5415.5.F32 
PY  - 2007///
CY  - Dar es Salaam
PB  -  : University of Dar es Salaam
KW  - Customer satisfaction,
KW  - Customer services,
KW  - University of Dar es Salaam
N1  - Bibliography: p.49 - 56
ER  -