TY  - BOOK
AU  - Ngakongwa, Maxmillian Bryton
TI  - effects of selected factors on customer satisfaction in the banking industry in Tanzania: the case of selected commercial banks in Dar es salaam
AV  - THS EAF HG1616.C87T34N452	 
PY  - 2012///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Banks and banking, Dar es Salaam, Tanzania
KW  -  Cosmumer satisfiction
KW  -  Customer service
N1  - Includes bibliographical references

ER  -