Nderitu, George Kenneth Gichuki <br/><br/>
Factors affecting service quality in the Insurance Industry:   a case of Insurance Firms in Nairobi,Kenya 

 - Dar es Salaam:  University of Dar es Salaam,  2005 
 - xii,128p.:  ill.;  30cm. 
<br/><br/>Includes bibliographical references<br/>Thesis: MBA(Marketing)-University of Dar es Salaam 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality<br/>Insurance quality<br/>Nairobi
<br/><br/><label>LC Class. No.: </label>THS HG8075.K4N33